The following are the sole responsibility of the Contracting Party:

a) – request free access from the condominium for the transport vehicle and the operational team;

b) – reserve a parking area for the transport vehicle in front of the moving location;

c) – to provide for the release of access routes to elevators and corridors for loading or unloading work;

d) – inform TRANSWORLD in advance of the available locations and times for the contracted service;

e) – to personally accompany or designate a representative with the power to accompany and certify the execution of the preventive security procedures adopted by TRANSWORLD, carried out by their work team, both before accessing the site and at the effective end of the contracted service operation;

f) The safekeeping of items that cannot be transported due to inadequate packaging and/or not being included in the formal inventory of goods is the client’s responsibility. It is essential that the client or their representative oversees the entire packing process and ensures that all desired items are properly included for transport. Before our team departs, the client must conduct a final review of their residence to ensure that nothing that needs to be transported is left behind.

g) – reading and accepting the Terms of the Proposal and the Service Agreement.

h) The following are the client’s responsibility: Move of doors, air conditioners, electrical and/or plumbing installations and/or uninstalls, placement or replacement of curtains, assembly and/or disassembly of built-in or custom-made furniture made of MDF, MDP, plywood, or any equivalent materials that are not genuine wood. However, at the client’s request, we can perform these services free of charge, under the client’s responsibility. Move and/or placement of mirrors or any object fixed to the wall, such as hanging pictures or any other service requiring a specialist.

i) For your added security, please note that items packed by the customer are not covered by insurance. The insurance company and Transworld are also not responsible for the transport of jewelry or personal documents. We recommend that these items remain in your possession during packing and be carried with you in checked baggage.

j) We transport plants, however we are not responsible for any damage to the pot and/or the plant, and there is no insurance coverage.

k) The customer will pay for the volume/weight of their move, being aware that the price may be adjusted if there is an increase in volume/weight or any extra services not previously foreseen.

l) It is the customer’s obligation to deliver their vehicle with the fuel tank on reserve; otherwise, it will be considered dangerous cargo and in violation of Brazilian and international laws. Our teams are prohibited from accepting vehicles to be transported in our box trucks or containers that have fuel above the reserve level. If we are forced to take the vehicle to a specialized workshop to remove the fuel, we will charge a fee of R$ 1,500.00. We are not responsible for any malfunction when restarting the vehicle at the time of delivery to its final destination.

(m) – Our quote does not include taxes, demurrage (container rental at the origin or destination of the move, as well as port storage). If the move is stored due to a lack of containers or ships/planes at the origin, there will be storage costs as well as shuttle costs if it is not possible to load the container at your home. If the sea/air freight Moves, an additional amount will be charged.
If your move is inspected abroad (this generally does not happen), there will be an inspection fee. If the shipping company delays sending your container (due to overbooking and other problems), there will be a container rental fee as well as a chassis rental fee.

n) Once the shipment is cleared by customs at the destination, delivery will be scheduled for the first available date according to our operations department’s schedule. The customer must be prepared to receive the shipment on the date indicated, unless they have previously contracted storage services.

We will make every effort to accommodate the customer’s preferred date; however, scheduling will always be subject to operational availability and may be subject to Move at the discretion of the responsible department.

If the customer is unable to receive the shipment on the indicated date, we will seek a new available date. However, additional costs, including storage, may apply from the date the shipment is available for delivery, unless there is a prior agreement or a formal courtesy granted.

(o) The preferred method of payment is by bank transfer. Our banks do not accept payments via Zelle or Venmo. Credit card payments are subject to an additional card usage fee. For international moves from abroad to Brazil, the first payment is made after the shipment is collected, and the remaining 50% must be paid when the cargo arrives at the port in Brazil, before delivery.

p) If the shipment remains in our Brazilian warehouse for more than 30 days, a storage fee and extended insurance will be charged. For more details,  CLICK HERE .