Choosing the Right Company

First, it is important to choose a qualified and certified moving company with excellent references. Ask for certificates of technical capacity, insurance’s proof of your move or freight to be transported and check the suitability of the company with the Consumer Protection Agency and complaint sites.

If possible, visit the office to see the facilities, vehicles and responsible personnel. When choosing a moving company, be aware of services to be executed, the duties and obligations to both contracted and the contractor.

As a FIDI/FAIM certified affiliate, Transworld Moving Brazil fully supports the FIDI “ABC Charter” detailing the Anti-Bribery and Anti-Corruption regulations in our industry. We require our global agent partners to maintain strict compliance to this charter.

Our Policies:

1. Anti-bribery and anti-corruption policy (click here)
2. Data protection and information policy (click here)
3. Our Code of Ethics (click here)
4. Cyber security procedure and documented risk management (click here)
5. Environmental policy (click here)
6. Corporate Sustainability Program (click here)
7. Social Responsibility Policy Code of Conduct (click here)

Mail and Bills

Request transfers, terminations, and later activations of the services required. If possible, keep a contact to receive mailing from your previous address.

Items of Value, Firearms and Documents

Works of art should be displayed and photographed in order to be evaluated by IPHAN (National Historical and Artistic Heritage Institute) and for insurance.

 Items not transported: firearms, jewelry and watches, mobile phones, laptops, cameras, camcorders, money, documents. These items and similar to those mentioned above should be kept in your place of trust or bank vault.

 Cautions for the Moving Day

It is client’s responsibility to request the condominium entrance and exit authorizations for the trucks and crew. You must reserve space for the truck in front of the residence, free access to elevators and halls for loading and unloading.

The available locations and schedule reserved for our staff’s activities must be scheduled in advance with Transworld. Do not schedule your move on days of flea market/food and fruit street fair, because they can hinder our workteam.

Personal Care on Moving Day

Prepare a snack or meal to consume on the moving day, preferably with disposable objects. On this day it is impossible to use the kitchen. Separate your utensils for use in another residence promptly.

We recommend that prescription medications are transported with the users, to be available if needed. Take the kids to a relative or friend’s house on the moving day. If you need to be out on the movingday, ask a relative or friend to be in charge for you.

Organization for Moving Utensils and Equipment

Choose a place of your home to place all cleaning supplies: broom, mop, bucket, etc. Take foods that can spread or damage packages. Perishable food should never be stored to be taken. Leave linens and towels folded for easy packing.

Unplug the refrigerator and freezer the day before the change. After drying them, leave the doors open to preventmold. For long trips, we recommend placing charcoal to prevent odor and mildew. Turn on refrigerator and freezer at least three hours after being placed.

Microwave’s glass tray must be left inside the unit. It will be packed properly. The cartridges of inkjet printers should be removed, sealed with tape and sealed in plastic to prevent equipment damage and leakage. Do not try to handle the mattress, this can cause fabric damage. The packers are trained to protect them in appropriate packaging.

Move of built-in furniture, plants, special installations and other equipment

Consult a technician to evaluate and budget for the removal or placement of gas, electrical and hydraulic installations, exhaust fans, electrical appliances, stove, shower, washing machine, dishwasher, dishes, microwaves, freezers, lamps, tables, prints and elements similar to those cited.

Traditional Air-conditioning may only be removed and not installed. We don’t install or uninstall split models. A technician should also be consulted for disassembly and assembly of built-in furnitures.

 Transworld does not perform assembly of new furniture and furnishings previously disassembled by third parties. We have specialized partners for these services, whose budget must be requested separately. In case you want to carry your curtains and blinds, ask a qualified professional do disassemble and cleaning / washing before moving, and their subsequent installation. The company carries for free plants and their vases, but is not responsible for damage to vases or retaining the barriers between states.

Personal items, fragile and items that are not transported

Separate personal items you will use and should not be packed (pants, shirts, underwear, shoes, toothbrush, paste, soap, medicines and so on). Make a list of these items and store them in your suitcase.

If there is something that should not be transported, write in a paper, highlighted: “WARNING: DO NOT TAKE” and leave the note attached to the object orbox. In case you packed your own box with very personal and fragile objects, write “FRAGILE” and leave the note attached to the box. Remember that this package will not be the responsibility of Transworld.

Equipment using combustible fuel

Gas and water cylinders are only transported empty. Other equipment that use fuel or oil must have emptied their reservoirs. We do not carry toxic, flammable or explosive products, animals and items similar to those cited. In the case of beverages and perfumes, completely seal the bottles using natural nail polish, paraffin or tape.

Cars and Motorbikes

Transworld can also transport your car or motorbike in your move, but you must take some precautions:

 For the transport of car and motorcycle, the documents should be submitted completed and updated.

Important: Keep the fuel tank in low level.